Privacy Policy

• Account: email, hashed password, language preference, balance.
• Payments: payment ID, amount, status. We don’t store crypto wallet details or blockchain data — that’s handled by our payment provider.
• Proxy usage: which ports are assigned and how much traffic has been used. We don’t log or analyse traffic content.
• Technical: request IP address, user-agent, rate-limit and error logs.
• Support: your tickets and conversations with us.

• To run the service: issue proxies, track balance, prevent fraud.
• To communicate with you: email verification, password reset, notifications.
• To improve the product through aggregated analytics.
• To comply with the law on a legitimate request.

Only the trusted contractors we need to operate — our hosting, payment provider and email delivery service. We have data-protection agreements with each of them.

Authorities — only on a lawful request.

Nobody else. We do not sell your data, and you don’t need to opt out of anything for that.

The ProxyWeb extension for Chrome gets the list of your proxies, their logins and passwords, your balance and expiry dates from proxyweb.io. It uses your dashboard sign-in in the same browser and has no sign-in of its own.

Proxy logins and passwords, settings and site lists are stored only in your browser. They are used to connect the browser to your proxy and are not sent anywhere else.

To show the IP that websites see, the extension calls ipinfo.io through your proxy (fallback: api.ipify.org). These services see only the proxy IP, not your real address.

The extension reads the address of the open tab only for the "this site via proxy or directly" switch and does not send it anywhere. It does not collect your browsing history or page content.

The proxyweb.io site can check whether the extension is installed and which version it is, so it does not offer to install it again.

• Active accounts — for as long as you use them.
• Financial records — for as long as the law requires (usually a few years).
• Security logs — up to 90 days.
• Support tickets — up to 24 months after closure.

You can:

• request a copy of your data;
• ask us to correct or delete it;
• unsubscribe from marketing emails;
• file a complaint with the data protection authority in your country.

To exercise these, write to privacy@proxyweb.io from the address tied to your account. We respond within 30 days, usually faster.

We use TLS, hash passwords, lock down admin access and log staff actions. No internet system is perfect — if you find a vulnerability, tell us and we’ll thank you.

The service isn’t for users under 18. If you’re a parent and noticed that a child has signed up, write to us and we’ll delete the account.

Servers and contractors may be located outside your country. Transfers use standard data-protection safeguards.

If anything changes, we’ll update this page and the date. We’ll also email you about significant changes that affect your rights.